UC-NGI-FR-I-ROC-man-monitoring-II

From EGI Knowledge Base

Jump to: navigation, search

Use Case title: Handling of trouble tickets

Short description: Central operations management wants to verify that trouble tickets are handled within reasonable delays in all regions.

Actors involved: Central operations management (now Operations Coordination Centre staff), ROC managers.

Retrieved from "http://knowledge.eu-egi.eu/knowledge/index.php/UC-NGI-FR-I-ROC-man-monitoring-II"
Personal tools
hidden pages